FAQs

Q. I see prices but what are shipping costs to me?
A. Delivery is determined by weight and your address. You may place your order to check costs and you will be quoted delivery prices BEFORE committing to buy.You can also click on the ‘Shipping’ tab at the top menu.

Q. When will I get my order?
A. We tend to ship out orders every two days before Rosh Hashanah, and Daily in the week before Yom Kippur. We always do our best to despatch as soon as possible upon receiving payment for the order.

Q. Which couriers do you use?
A. We generally use trucking companies such as TNT. We cannot commit to exact shipping schedules, however interstate orders are usually delivered within 2 days. The tracking number will be inserted in to your order details when it has been shipped.

Q. Why can’t you deliver my Lulav and Etrog set?
A. We have allocated pick up centres for collection of Lulav and Etrog sets in order to keep the foliage fresh so it does not dry up. These Pick up Centres will pop up on a menu when you place your order so you can choose the one closest to you.

Q. I have some bent Sukkah poles, can you replace?
A. Generally we do have spare poles for all our sukkah models which we sell each year. Please enquire by email

Q. How do I know how much Schach I will need for my sukkah?
A. If you are purchasing a sukkah from us, you will have the benefit of choosing the ‘complete Sukkah and Schach’ option.
If however you have your own size sukkah then it is advise able to draw a sketch of the size of yoyur sukkah on a grid paper and use our Schach mat sizes to see which of them fit best, consider having them overlap for better coverage of your Sukkah

Q. I am struggling to get through on the telephone who can I speak to?
A.  Due to a high volume of incoming calls we are unable to answer all of them all the time. Our website is comprehensive and contains most of the information you require. If there is some info missing please email us.  Emails are usually answered quicker, so please do email us!

For any other answers not covered here please email us